FAQ
Q1: Are your Thermal Bags suitable for hot and cold items?
A: Yes—our Thermal Bags are double-insulated (with PEVA lining) to keep both hot and cold items at desired temperatures. They maintain cold items (e.g., drinks, salads) for 6–8 hours and hot items (e.g., sandwiches, soups) for 4–6 hours. For extended temperature retention, pair with ice packs (for cold) or heated packs (for hot)—both sold separately on our website.
Q2: What materials are your Portable Tableware made of?
A: We offer three Portable Tableware material options, all food-safe and BPA-free:
- Plastic: Lightweight, shatterproof, and dishwasher-safe—ideal for kids or casual picnics.
- Stainless Steel: Durable, rust-resistant, and reusable—great for eco-friendly users (dishwasher-safe).
- Bamboo: Natural, biodegradable, and lightweight—best for dry foods (hand-wash only to avoid warping).
All materials meet FDA food safety standards—details are listed on each product page.
Q3: How do I clean and maintain my picnic gear?
A: Care instructions vary by product—follow these guidelines for longevity:
- Picnic Mats: Wipe plastic/waterproof mats with a damp cloth and mild soap; machine-wash cotton mats on a gentle cycle (cold water, air-dry). Avoid bleach or harsh detergents.
- Thermal Bags: Wipe the interior lining with a damp cloth (remove food residue immediately); air-dry with the zipper open to prevent mold. Do not machine-wash (insulation may clump).
- Portable Tableware: Plastic/stainless steel sets are dishwasher-safe (top rack); bamboo sets require hand-washing with mild soap (dry thoroughly to prevent mold).
- Backpack-Style Picnic Bags: Spot-clean the exterior with a damp cloth; wipe the interior lining (if removable, machine-wash gently). Store with the main compartment open to air out.
Q4: What size Picnic Mat should I choose?
A: Choose based on the number of people and usage:
- Small (5’x7’): Fits 2–3 people—ideal for couples or small families, easy to carry.
- Medium (6’x8’): Fits 4–5 people—great for family picnics or small group outings.
- Large (8’x10’): Fits 6+ people—perfect for parties, beach days, or group events.
All mats include carrying straps for easy transport—check product pages for exact dimensions and weight.
Q5: Can I return a Backpack-Style Picnic Bag if I’ve opened it but haven’t used it?
A: Yes—we accept returns of opened but unused Backpack-Style Picnic Bags, as long as:
- All accessories (straps, compartments, Tableware inserts) are included.
- The bag is free of dirt, stains, or damage (original tags can be removed).
- You initiate the return within 30 days of delivery.
Email butno042@gmail.com with your order number and reason for return—we’ll send a pre-paid label for free shipping (for defective/incorrect items) or deduct a small return fee (for change of mind).
Q6: Do you ship to all U.S. states? What are the shipping costs and timelines?
A: Yes—we ship to all 50 U.S. states, Puerto Rico, and U.S. territories:
- Standard Shipping (USPS Priority Mail): 3–5 business days. Costs: $5.99 (Portable Tableware), $7.99 (Picnic Mats/Thermal Bags), $12.99 (Backpack-Style Picnic Bags). Free standard shipping on orders over $100.
- Express Shipping (FedEx 2Day): 2 business days. Costs: $12.99 (Tableware), $15.99 (Picnic Mats/Thermal Bags), $22.99 (Backpack-Style Picnic Bags).
- U.S. Territories: Delivery takes 7–10 business days; $8 surcharge added to standard/express fees (covers extra logistics).
All orders include tracking—you’ll receive a tracking number via email once shipped.
Q7: What is the warranty for your products?
A: We offer limited warranties to cover manufacturing defects:
- Picnic Mats: 1-year warranty (covers stitching errors, fabric tears, or defective straps).
- Thermal Bags: 1-year warranty (covers zipper failures, insulation issues, or lining tears).
- Portable Tableware: 6-month warranty (covers cracks, breaks, or faulty hinges for foldable pieces).
- Backpack-Style Picnic Bags: 1-year warranty (covers strap tears, zipper issues, or compartment damage).
To claim warranty service, email us with your order number, photos of the defect, and a description of when the problem started—we resolve claims within 3 business days.