Shipping Policy

1. Shipping Destinations

• Mainland U.S. (Contiguous States): No restrictions—Picnic Mats, Thermal Bags, Portable Tableware, and Backpack-Style Picnic Bags ship to every zip code, including rural areas.
• Alaska & Hawaii: Full delivery coverage (no surcharges for standard shipping). Remote regions (e.g., rural Alaska, outer Hawaiian Islands) may add 1–2 business days to delivery timelines (see Section 3).
• U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa. A $8 surcharge applies to all shipments (covers extra logistics and customs processing for territories).
• APO/FPO Addresses: We ship via USPS Priority Mail (military discounts available—email us for details). All items are packaged to meet military postal size requirements.
• PO Boxes: All products (including large Picnic Mats and Backpack-Style Picnic Bags) can be shipped to PO Boxes via USPS—no size restrictions, as our packaging is optimized for postal delivery.

2. Shipping Costs & Free Shipping Eligibility

Standard Shipping (USPS Priority Mail / FedEx Ground)

• Portable Tableware: $5.99 (lightweight, shipped in small boxes with foam padding to prevent breakage).
• Thermal Bags & Small Picnic Mats (5’x7’): $7.99 (shipped in durable poly mailers or compact boxes).
• Medium/Large Picnic Mats (6’x8’–8’x10’): $9.99 (rolled and shipped in sturdy tubes to avoid creases).
• Backpack-Style Picnic Bags: $12.99 (boxed with extra padding to protect zippers and straps).

Express Shipping (USPS Express Mail / FedEx 2Day)

• Portable Tableware: $12.99 (delivered in 2 business days).
• Thermal Bags & Small Picnic Mats: $15.99 (priority handling to ensure timely arrival).
• Medium/Large Picnic Mats: $18.99 (expedited shipping in reinforced tubes).
• Backpack-Style Picnic Bags: $22.99 (express delivery with optional signature confirmation).

Free Shipping Offer

• Single high-value items (e.g., a premium 8’x10’ Waterproof Picnic Mat priced at $129.99, a large Backpack-Style Picnic Bag with cooler for $159.99).
• Combinations of products (e.g., Thermal Bag + Portable Tableware Set + Medium Picnic Mat totaling $115).

Extra Fees for Special Cases

• Rush Delivery to Remote Areas: Express Shipping to rural Alaska/Hawaii (e.g., zip codes starting with 997xx, 967xx) incurs a $10 surcharge (covers last-mile delivery).
• Signature Confirmation: Add $2.99 at checkout to require a signature for delivery (recommended for high-value items like large Backpack-Style Picnic Bags).

3. Delivery Timelines

Standard Shipping Timelines

• Mainland U.S.: 3–5 business days (all products).
• Alaska & Hawaii: 5–7 business days (all products).
• U.S. Territories: 7–10 business days (all products).
• APO/FPO Addresses: 7–10 business days (all products).

Express Shipping Timelines

• Mainland U.S.: 2 business days (all products).
• Alaska & Hawaii: 3–4 business days (all products).
• U.S. Territories: Express Shipping not available (standard shipping only).

Key Notes on Timelines

• Picnic Mats: Large mats (8’x10’) may take 1 extra business day to process (due to careful rolling and packaging to avoid damage).
• Backpack-Style Picnic Bags: Custom monogrammed bags add 1–2 business days to production (we’ll notify you of the exact ship date via email).
• Weather Delays: Severe weather (e.g., winter storms in the Northeast, wildfire-related disruptions in the West) may delay delivery—we’ll send a notification with an updated arrival date if this occurs.

4. Delivery Tracking & Notifications

1. Order Confirmation: Immediately after purchase, you’ll receive an email with your order number and estimated ship date.
2. Shipment Notification: Once your order ships, we send a second email with:
   • A tracking number (USPS or FedEx—click the link to view real-time location updates).
   • A delivery window (e.g., “Expected delivery: Thursday, 9 AM–3 PM”).
3. Delivery Alert: Carriers send a text/email when your package is out for delivery (optional—opt in via the carrier’s website using your tracking number).

5. Packaging & Product Protection

• Picnic Mats: Rolled tightly and wrapped in moisture-resistant plastic (to protect from rain), then placed in a rigid cardboard tube (for large mats) or poly mailer (for small/medium mats). Includes a “Do Not Bend” label.
• Thermal Bags: Folded gently (to avoid damaging insulation) and placed in a padded envelope or box. Zippers are covered with cloth tape to prevent snags during shipping.
• Portable Tableware: Each piece is wrapped in tissue paper, then placed in a foam-lined box to prevent chipping or breaking. Sets with multiple items include dividers to avoid clinking.
• Backpack-Style Picnic Bags: Stuffed with acid-free paper to maintain shape, then placed in a corrugated box with bubble wrap around straps and zippers. Boxes are labeled “Fragile” to ensure careful handling.

6. Handling Shipping Issues

6.1 Delayed Deliveries

1. Check the tracking link—carriers often note delays (e.g., “held at sorting facility due to high volume”).
2. Email us if no update is available for 48 hours—we’ll contact USPS/FedEx directly to escalate the issue.
3. Compensation: For delays over 3 days beyond the estimated timeline, we offer a $10 store credit (valid for 6 months) or a free accessory (e.g., picnic utensil set, Thermal Bag ice pack).

6.2 Damaged Items

1. Document the Damage: Take photos/videos of the item, packaging, and carrier’s delivery receipt (if you noted damage on it).
2. Report Within 48 Hours: Email us at butno042@gmail.com with your order number, photos, and a description of the damage.
3. Resolution: We’ll:
   • Send a replacement item via Express Shipping (free of charge) within 1 business day.
   • Provide a pre-paid return label (we cover all shipping costs).
   • Offer a full refund (to your original payment method) if you prefer not to receive a replacement.

6.3 Missing Items

1. Check the packaging thoroughly—small items are often in hidden pockets (e.g., Tableware pieces in the box lid, straps tucked inside the Picnic Bag).
2. Email us within 7 days of delivery with your order number and a list of missing items.
3. We’ll ship the missing parts via USPS First Class Mail (free) within 24 hours—no need to return anything.

6.4 Wrong Address Deliveries

• Before shipping: Email us immediately—we can update the address if the order hasn’t left our warehouse (90% of requests are approved).
• After shipping: We’ll work with the carrier to redirect the package (fees apply: $12 for mainland U.S., $20 for territories). If redirection isn’t possible, we’ll send a replacement order (you pay 50% of the product cost—we cover shipping).

7. International Shipping (For U.S. Customers with Global Needs)

• Canada Shipping: Standard (7–10 business days) costs: $15.99 (Portable Tableware), $19.99 (Thermal Bags/Picnic Mats), $29.99 (Backpack-Style Picnic Bags). Free shipping on Canadian orders over $200.
• Customs: We include all necessary documentation (commercial invoice, HS codes) to avoid delays. Canadian customers are responsible for import duties (estimated 5–10% of the order value—check with Canada Border Services for details).