Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Basic identifiers: Full name, email address (for communication via butno042@gmail.com), phone number, and delivery/billing address (including our San Jose address for local pickup/returns). For group orders (e.g., picnic sets for events), we may collect optional group size preferences to recommend suitable products.
• Order-specific data: If you customize a Backpack-Style Picnic Bag (e.g., monogramming), we temporarily store customization details (deleted post-delivery) to ensure accuracy.

1.2 Payment & Transaction Data

• Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Afterpay). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end.

1.3 Device & Usage Data

• Website/app usage: Browsing history (e.g., viewed Picnic Mat patterns, Thermal Bag capacities, Portable Tableware sets) and cookie data (saves your product preferences or cart contents). For Backpack-Style Picnic Bags, cookies may track “saved items” like waterproof or large-capacity models.
• Post-purchase data: Temporary details like delivery confirmations (e.g., “Picnic Set delivered 11 AM, 5th Jun”) or warranty registration info (for Thermal Bags)—deleted 6 months after warranty expiration.

2. How We Use Your Information

1. Order Fulfillment: Process purchases, verify product quality (e.g., Thermal Bag insulation, Picnic Mat durability), and coordinate delivery. We may include care guides (e.g., “How to clean Portable Tableware,” “Storing Backpack-Style Picnic Bags”).
2. Customer Support: Resolve issues like defective Thermal Bag zippers, torn Picnic Mat fabric, or missing Portable Tableware pieces—we reference your order data to troubleshoot efficiently.
3. Personalized Updates: Only if you opt in, send relevant alerts (e.g., “New picnic print Picnic Mats in stock,” “Insulated Thermal Bags for summer”)—unsubscribe via the link in every email.
4. Compliance: Retain transaction records for warranty claims (e.g., replacing a faulty Backpack-Style Picnic Bag strap) and tax purposes, ensuring all products meet U.S. safety standards (e.g., food-safe materials for Portable Tableware).

3. Data Security

• All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on our website).
• Personal and order data is stored on U.S.-based encrypted servers—only authorized staff (trained in CCPA compliance) access necessary details (e.g., your address for Picnic Mat delivery).
• Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., USPS delivering your Thermal Bag) and cannot repurpose it.

4. Your Data Rights (Under CCPA & Federal Law)

• Access: Request a free copy of your stored data (e.g., past Picnic Bag orders, saved Portable Tableware preferences).
• Correct: Update inaccurate information (e.g., new delivery address for a Picnic Mat, revised Thermal Bag size).
• Delete: Request permanent removal of your data (“right to erasure”)—we only retain legal records (e.g., warranty docs) as required by law.
• Opt-Out of Sale: We never sell your data, but you can confirm this by emailing us (per CCPA requirements).
• Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another retailer.